Refund Policy

We want you to love your Secret Honey purchase. If your product arrives damaged or incorrect, please contact us within 7 days of delivery at ash@secrethoney.com.au.

• Returns accepted only for unused and sealed items.
• Food products (honey) cannot be returned once opened.
• Cosmetic products may be returned if unopened and in original packaging.
• Refunds are processed to your original payment method once the return is approved.
• Customers are responsible for return shipping unless the item was faulty.

Shipping Policy

We ship Australia-wide via Australia Post.

• 📦 Processing Time
  Orders are processed within 1–2 business days.

  🚚 Domestic Shipping (Australia)

  • Standard delivery: 3–7 business days, depending on your location.

  • Flat Rate: $9.90 AUD across Australia.

  • Free Shipping: on orders over $69.90 AUD.

  • Tracking details are emailed once your order is dispatched.
    (Please note: we are not responsible for delays caused by postal services or incorrect addresses provided at checkout.)

  🌏 International Shipping
  We currently ship to: United States, United Kingdom, Belgium, Canada, Denmark, France, Germany, Greece, Ireland, Israel, Italy, Japan, Netherlands, Norway, Sweden, Switzerland.

  • Flat Rate: $9.90 AUD

  • Free Shipping: on orders over $149.90 AUD
    

Privacy Policy

We respect your privacy. Your personal information is used only to process and deliver your orders and to provide customer support.

• We never sell or share your information with third parties, except as required by law or to complete payment/shipping.
• For any privacy questions, contact ash@secrethoney.com.au.

Terms of Service

By purchasing from Secret Honey, you agree to:

• Provide accurate details at checkout.
• Pay the total cost including shipping and taxes.
• Not misuse our site or products in any unlawful way.

We reserve the right to update these terms at any time.