Store Policies
Refund Policy
We want you to love your Secret Honey purchase. If your product arrives damaged or incorrect, please contact us within 7 days of delivery at ash@secrethoney.com.au.
- Returns accepted only for unused and sealed items.
- Food products (honey) cannot be returned once opened.
- Cosmetic products may be returned if unopened and in original packaging.
- Refunds are processed to your original payment method once the return is approved.
- Customers are responsible for return shipping unless the item was faulty.
Shipping Policy
We ship Australia-wide via Australia Post.
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📦 Processing Time
Orders are processed within 1–2 business days.🚚 Domestic Shipping (Australia)
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Standard delivery: 3–7 business days, depending on your location.
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Flat Rate: $9.90 AUD across Australia.
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Free Shipping: on orders over $69.90 AUD.
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Tracking details are emailed once your order is dispatched.
(Please note: we are not responsible for delays caused by postal services or incorrect addresses provided at checkout.)
🌏 International Shipping
We currently ship to: United States, United Kingdom, Belgium, Canada, Denmark, France, Germany, Greece, Ireland, Israel, Italy, Japan, Netherlands, Norway, Sweden, Switzerland.-
Flat Rate: $9.90 AUD
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Free Shipping: on orders over $149.90 AUD
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Privacy Policy
We respect your privacy. Your personal information is used only to process and deliver your orders and to provide customer support.
- We never sell or share your information with third parties, except as required by law or to complete payment/shipping.
- For any privacy questions, contact ash@secrethoney.com.au.
Terms of Service
By purchasing from Secret Honey, you agree to:
- Provide accurate details at checkout.
- Pay the total cost including shipping and taxes.
- Not misuse our site or products in any unlawful way.
We reserve the right to update these terms at any time.