Refund Policy

We want you to love your Secret Honey purchase. If your product arrives damaged or incorrect, please contact us within 7 days of delivery at ash@secrethoney.com.au.

• Returns accepted only for unused and sealed items.
• Food products (honey) cannot be returned once opened.
• Cosmetic products may be returned if unopened and in original packaging.
• Refunds are processed to your original payment method once the return is approved.
• Customers are responsible for return shipping unless the item was faulty.

Shipping Policy

We ship Australia-wide via Australia Post.

📦 Processing Time

All orders are processed within 1–2 business days

Domestic Shipping (Australia)

Standard Shipping (Tracked)

• $14.90 AUD for orders under $99.00 AUD
• FREE on orders $99.00 AUD and above
• Estimated delivery: 3–8 business days (depending on location)

Express Shipping (Fastest)

• $19.90 AUD flat rate
• Estimated delivery: 1–3 business days

📍 Tracking

All orders include tracking. You will receive tracking details via email once your order has been dispatched.

⚠️ Important Notes

• Delivery times are estimates and may vary depending on your location and postal service conditions.
• We are not responsible for delays caused by Australia Post.
• Please ensure your shipping address is correct at checkout, as we are not responsible for incorrect addresses.

🌏 International Shipping

Currently, we ship within Australia only.

Privacy Policy

We respect your privacy. Your personal information is used only to process and deliver your orders and to provide customer support.

• We never sell or share your information with third parties, except as required by law or to complete payment/shipping.
• For any privacy questions, contact ash@secrethoney.com.au.

Terms of Service

By purchasing from Secret Honey, you agree to:

• Provide accurate details at checkout.
• Pay the total cost including shipping and taxes.
• Not misuse our site or products in any unlawful way.

We reserve the right to update these terms at any time.